CANCELLATION & REFUND
Free cancellation until 24 hours before check-in.
You can cancel your booking free of charge until 14:00 on the day before arrival, and the full amount you paid is refunded. What happens with a later cancellation, a no-show or an early departure is set out point by point below. Cancellations and date changes are made by phone only.
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Cancellation rules
There is no separate non-refundable or discounted rate; the same rules apply to every direct booking:
- Free cancellation — If you cancel before 14:00 on the day before arrival (24 hours before check-in time), the full amount you paid is refunded.
- Late cancellation or no-show — If you cancel after that, or do not arrive on your arrival day, the first night is charged and the remaining nights are refunded.
- Early departure — If you leave earlier than planned, one night is charged and the remaining nights are refunded.
- Date change — Within the free cancellation period you can change your dates free of charge, subject to availability.
- Refund — If you paid by card, the refund goes to the same card; if you paid by bank transfer (havale or EFT), it goes to the account the payment came from. Refunds are initiated within 14 days of cancellation; how long the amount takes to reach your card or account depends on your bank.
How to cancel
Cancellations and date changes are made by phone only: +90 232 752 23 23. A cancellation takes effect at the moment of the phone call.
A message sent on WhatsApp or by email does not count as a cancellation or a date change. If you want to cancel within the free cancellation period, please call us before it ends.
How refunds work
A refund goes back the way you paid and is initiated within the period stated in the rules above. When it appears on your card or account depends on your bank’s processing time, which is outside our control.
If you have a question about your refund, you can reach us on +90 232 752 23 23 or at info@denizkiziotel.com.tr.
Which bookings this covers
This text applies to all direct bookings: through the site’s booking page, by phone, on WhatsApp and by email. Whichever route you choose, the seller and the terms are the same.
Bookings made through intermediary sites such as Booking.com are not covered by this text; the intermediary site’s own terms apply to them.
The full amount is paid in advance. When you pay by card, the amount is taken at the time of booking; bank transfer (havale/EFT) is also an accepted payment method.
This text is published in Turkish, English and German; if the versions differ, the Turkish text prevails.
Where online bookings are made
Online bookings are currently made through the booking page the site directs you to; that page runs on ElektraWeb’s infrastructure.
Right of withdrawal
Accommodation is a service provided on specific dates, so the 14-day statutory right of withdrawal does not apply to these bookings (Turkish Regulation on Distance Contracts, art. 15/1-g). The Cancellation & Refund Policy applies instead.
Seller
Deniz Kızı Urla · Denizkızı Otelcilik Turizm Ticaret Limited Şirketi · Atatürk Mah. 2135 Sk. No: 6 İç Kapı No: 1, Urla / İzmir, Türkiye.
Tax office: Urla · Tax no: 2921308776
Phone: +90 232 752 23 23 · Email: info@denizkiziotel.com.tr