PRE-CONTRACT INFORMATION
What to know before you book.
Everything you need to know before completing a booking is on this page: who the seller is, what you are booking and at what price, how payment works, the cancellation and refund rules, and where to turn if something goes wrong. The Turkish Regulation on Distance Contracts requires this information to reach you before the contract is made; we kept it short, because a form nobody reads informs nobody.
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Seller
Deniz Kızı Urla · Denizkızı Otelcilik Turizm Ticaret Limited Şirketi · Atatürk Mah. 2135 Sk. No: 6 İç Kapı No: 1, Urla / İzmir, Türkiye.
Tax office: Urla · Tax no: 2921308776
Phone: +90 232 752 23 23 · Email: info@denizkiziotel.com.tr
Main characteristics of the service
The service is accommodation at Deniz Kızı Urla.
The room type, arrival and departure dates and number of guests are the details shown or given to you when you book.
Total price
The price is the total amount, including all taxes, shown or quoted to you when you book.
Payment
The full amount is paid in advance. When you pay by card, the amount is taken at the time of booking; bank transfer (havale/EFT) is also an accepted payment method.
For online bookings, payment is taken by credit or debit card on the booking page the site directs you to, and is confirmed with 3D Secure verification by the bank that issued your card.
Check-in and check-out
The accommodation is provided at Deniz Kızı Urla on the dates stated in your booking.
Check-in time: 14:00 · Check-out time: 12:00
Cancellation, date changes and refunds
Cancellations and date changes are made by phone only: +90 232 752 23 23. A cancellation takes effect at the moment of the phone call.
There is no separate non-refundable or discounted rate; the same rules apply to every direct booking:
- Free cancellation — If you cancel before 14:00 on the day before arrival (24 hours before check-in time), the full amount you paid is refunded.
- Late cancellation or no-show — If you cancel after that, or do not arrive on your arrival day, the first night is charged and the remaining nights are refunded.
- Early departure — If you leave earlier than planned, one night is charged and the remaining nights are refunded.
- Date change — Within the free cancellation period you can change your dates free of charge, subject to availability.
- Refund — If you paid by card, the refund goes to the same card; if you paid by bank transfer (havale or EFT), it goes to the account the payment came from. Refunds are initiated within 14 days of cancellation; how long the amount takes to reach your card or account depends on your bank.
Right of withdrawal
Accommodation is a service provided on specific dates, so the 14-day statutory right of withdrawal does not apply to these bookings (Turkish Regulation on Distance Contracts, art. 15/1-g). The Cancellation & Refund Policy applies instead.
Where you can book
This text applies to all direct bookings: through the site’s booking page, by phone, on WhatsApp and by email. Whichever route you choose, the seller and the terms are the same.
Online bookings are currently made through the booking page the site directs you to; that page runs on ElektraWeb’s infrastructure.
Bookings made through intermediary sites such as Booking.com are not covered by this text; the intermediary site’s own terms apply to them.
Complaints and where to turn
You can send us a complaint by phone (+90 232 752 23 23) or by email (info@denizkiziotel.com.tr).
If a dispute cannot be resolved: for disputes below the monetary limit set by law, applying to the consumer arbitration committee (tüketici hakem heyeti) is mandatory; the limit is updated at the start of each year. Disputes above the limit are heard by the consumer courts, and applying to a mediator before filing a lawsuit is a precondition (Turkish Consumer Protection Law No. 6502, art. 68 and 73/A).
This text is published in Turkish, English and German; if the versions differ, the Turkish text prevails.
Personal data
How the personal data you give when booking is processed is explained in our privacy notice.